🚚 FREE SHIPPING ON ORDERS OVER $100* USE CODE "SHIPFORFREE" AT THE CHECKOUT 🚚
Shipping
We offer free shipping for orders over $100*!
Simply use the code "SHIPFORFREE" at the checkout!
Our Shipping Options
- Standard Shipping (3 - 7 Business Days) - USPS First-Class
- Expedited Shipping (1 - 4 Business Days) - USPS Priority or UPS Ground (Occasionally, we may use FedEx 2 Day Air)
|
Service
|
Est. Shipping Time |
Shipping Dates
|
Categories
|
| USPS First Class |
3 - 7 Business Days (Expect Delays) |
Mondays, Tuesdays & Saturdays** |
|
| USPS Priority |
1 - 3 Business Days |
Mondays, Tuesdays & Saturdays** |
|
| UPS Ground | 1 - 4 Business Days |
Mondays & Tuesdays*** |
|
** Note that USPS does not deliver mail on Sunday or federal holidays
*** Note that FedEx and UPS do not count weekend days or federal holidays as a ship day, nor do they deliver on weekends or public holidays for these shipping services.
We try to ship packages out on Mondays and Tuesdays to avoid having your package spending extra time during transit due to the weekend (as most Shipping Carriers will not process these shipments on weekends). From our experience, USPS Packages generally still move through USPS' system on Sundays, so shipping on Saturday may not mean that it will spend an extra day in transit.
Your package MIGHT be shipped the following week if your order is not placed before the cut off time on Sunday 11:59PM.
Shipping During Extreme Weather
Chicago Current Weather:
If there is extreme weather in Chicago or your area (under 25F or over 90F) we might delay shipping to ensure your order has the highest chance of arriving alive and healthy! We will most likely send you an email to inform you if we plan to delay shipping your order.
If you expect to have your local temperatures are not within the acceptable temperature range (32-82F for Plants, 60F-82F for Animals unless stated otherwise) you will need to add the appropriate Shipping Upgrades, such as a Heat Pack, Cold Pack, Heat Reflective Insulation or our Weather Insurance to your order to ensure the highest chance of survival for your plants or animals. This is be required in order to be covered by our Live Arrival Guarantee.
Some carriers may offer the option to hold your package at a near by store, and we highly suggest you do this if your local temperatures are on the extreme side, to avoid having your plants or animals sit in a cold/hot delivery truck before they are delivered to you. For orders shipped via UPS, you can schedule your delivery or update your delivery instructions, by signing up for UPS MyChoice.
Shipping Addresses
Please ensure that your mailing address you have entered is the full and correct mailing address at the checkout before placing your order. We cannot ship to PO Box Addresses and we will NOT be responsible for any costs for re-shipping your order if your package is returned to us due to an incorrect, insufficient, or incomplete mailing address or anything that is beyond our control.
NOTE: UPS and FedEx both have a $17 "Address Correction Fee" that you will be responsible for paying for if you do not enter your address correctly or there is a typo in the address and the shipping carrier has to attempt to correct your given address in order to successfully deliver your package.
USPS PRIORITY MAIL DELIVERY MAP
UPS GROUND DELIVERY MAP
NOTE: All Illinois orders and certain surrounding areas/states (as shown in the UPS Ground Delivery Map) should be 1-day shipping using UPS ground.
International and Non-Contiguous U.S. Shipping
At the moment we only ship to the contiguous U.S. We do not ship internationally, or to AK, HI, and other U.S. territories at the moment.