NOTICE: PLEASE BE MINDFUL OF THE WEATHER IN CHICAGO & YOUR AREA WHEN ORDERING PLANTS/ANIMALS. PLEASE READ OUR SHIPPING INFO BEFORE ORDERING. SHIPMENTS ON ORDERS WITH LIVE PLANTS/ANIMALS MAY BE DELAYED DUE TO COLD WEATHER.

Frequently Asked Questions

Our goal is to get your order to you as fast as possible and in the best condition possible. We ship out packages generally within 1-2 business days, and sometimes the same day, from Monday-Friday (sometimes Saturday).

The ship days can vary depending on the type of items you've ordered and what shipping method you've chosen. Details about the different ship days for each type of good purchased and the shipping services can be found under our Shipping page.

If there is extreme weather (temperatures way below freezing or a heat wave), we might decid to delay mailing your order to ensure the best chance of survival for your plants/animals.That being said, things still happen, sometimes there are delays that are out of our control, but regardless, our priority is to get your order to you as soon as possible. If there is severe weather, we will sometimes hold packages to ensure the safe arrival of live animals/plants. 

No, we only sell online at the moment. We do offer curbside pickup at our address in Chicago for local buyers who would like to pick up their order instead of having it shipped. You can either select the "local pickup" option at the checkout, or you can email WindyCityAquariums@gmail.com if you would like to pick up your order locally.

We do our best to remove any visible snails or any other unwanted pests, etc while packing plants, but we do not guarantee our plants to be snail/algae/pest free unless they are tissue-cultured. Most of the plants that we have for sale are kept with Pea Puffers, Assassin Snails, Nerite Snails or Shrimp to help keep them snail/algae/pest free but again, we cannot guarantee anything to be snail/algae/pest free unless it is tissue-cultured. Snails in particular are generally considered beneficial to an aquarium and will usually not eat live plants unless they are dying or are dead. Unfortunately snails/algae/pests are inevitable when dealing with live aquatic plants.

If you are concerned about snails/algae/pests getting into your tank, before adding the plants in, take 5ml of bleach (or hydrogen peroxide) and mix
it with ONE GALLON OF WATER. Dip the plants in that solution for 10 seconds. After that, rinse the plants in separate tank water and add them to your tank. This should kill anything unwanted that might be on them. We also recommend you quarantine any live animals/plants before adding them to your aquarium.

If a listing has a "Buy 2 Get 1 Free" banner on it, you will automatically get a third plant/portion for free if you buy 2 of the same plant or 2 different plants of equal value that are eligible (e.g. either 2 Frogbit or 1 Frogbit and 1 Duckweed)!

If you would like to have a different plant that is also marked as "Buy 2 Get 1 Free" of equal or lesser value as the "free" item(e.g. 1 Frogbit, 1 Duckweed and 1 Salvinia Minima), please let us know in the comments section of the checkout and we will do our best to accomodate your request!

Yes, unless stated otherwise. We have personally tested all of our fertilizers that we sell to ensure they are safe for all fish and invertebrates. Although some of our fertilizers may contain "Copper", which is generally regarded as not invertebrate safe, each dose only contains a very small amount needed by plants, and will not harm any invertebrates and will quickly be absorbed by plants. 

Details about our Live Arrival Guarantee Policy can be found here.

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