Our goal is to get your order to you as fast as possible and in the best condition possible. We ship out packages generally within 1-2 business days, and sometimes the same day. Do note that we generally only ship Live Plants and Animals from Monday-Wednesday, and Dry-Good ONLY orders from Monday-Friday (sometimes Saturday).
The ship days can vary depending on the type of items you've ordered and what shipping method you've chosen. Details about the different ship days for each type of good purchased and the shipping services can be found under our Shipping page.
If there is extreme weather (temperatures way below freezing or a heat wave), we might decide to delay mailing your order to ensure the best chance of survival for your plants/animals. That being said, things still happen, sometimes there are delays that are out of our control, but regardless, our priority is to get your order to you as soon as possible. If there is severe weather, we will sometimes hold packages to ensure the safe arrival of live animals/plants.