Our goal is to get your order to you as fast as possible and in the best condition possible, but unexpected things may happen (e.g. unplanned emergencies we need to attend to, one of us falling sick, a large surge of orders being placed) and know that we are doing our best to get your order shipped out as soon as we possibly can.
Please note that any dates shown in the shipping methods at the checkout page are ESTIMATED Shipping Times (AKA once the order has been shipped out, it will take roughly (blank) business days for your order to be delivered to your address). It does not factor in the time it may take us to get the order shipped out after you have placed the order as we are a small business and do not have numerous employees packing and processing orders 24/7 lik. We try to ship out packages generally within 1-3 business days.
We ship out on Mondays and Tuesdays usually, sometimes Wednesdays or Saturdays (for USPS Priority only). If an order placed before the cut off time on Sunday at 11:59pm, it will likely be shipped that week, if not it may be shipped the following week.
Order processing times can vary depending on the volume of orders we receive and we greatly appreciate your patience. Details about the different ship days for each type of good purchased and the shipping services can be found under our Shipping page.
THINGS TO NTOE:
- - If you've ordered items that are pre-ordered, the order will only ship out once we have all items instock.
- - If we realize we are out of stock of (blank) and are due for a shipment containing (blank) that week, we may wait until that shipment arrives to ship an order out.
- - If there is extreme weather, with temperatures way below freezing (<20F) or extremely hot (>90F) in your area or in Chicago, we might decide to delay mailing your order to ensure your plants/animals have the best chance of survival, especially if weather insurance or a cold pack or heat pack was not added to your order.
We do our best to notify you via email or text if we check the weather in your area and find that it is not safe to ship without a cold pack or heat pack, and decide to hold off on shipping until more favorable weather conditions are forecasted, however, we may not be able to notify you if we are swamped with unfulfilled orders