We take great pride in all the plants, animals, and products sold at our store. However, issues may arise in extreme weather conditions, or if the shipping carrier loses your package or failing to deliver it on time. While it's unlikely you'll experience an issue outside of these circumstances, we will do our best to make things right if you do.
All pictures on our website are examples of what the plants/animals will look like, and the plants or animals that you will receive naturally might vary in color or size.
We do not accept refunds, returns or exchanges for any plants due to issues such as snails, algae or other pests as we do not guarantee any of our non-tissue cultured plants to be snail, algae, or pest free.
The following policies are applicable for any products that you purchased from us.
Any shipping costs associated with the replacement/exchange of any item(s) purchased from us or our website (that is determined by us to be eligible for a replacement) will have to be paid for by the customer. All replacements are considered final and we will not replace the replacement.
Any item(s) returned to us by the shipping carrier due to issues outside of our control (incorrect/insufficient shipping address, failure to be present during the first or subsequent delivery attempts, etc) will be re-shipped to you at your cost of shipping. We will not be liable for any additional costs associated with re-shipping these returned item(s).
Live plants and animals cannot be returned for a refund as they are live items. If you receive damaged or dead plants or animals, please ensure you follow the guidelines stated in our Live Arrival Policy to make sure you are eligible for a refund or replacement.
Dry-Goods that are eligible for a return will be accepted at our own discretion, provided it is undamaged (meaning that it is in its original condition), and also in its original box/packaging (if it applies). We will happily refund the cost of the returned item(s), at your cost of shipping, as long as you return it within 14 days after it has been delivered to you as marked by the shipping carrier.
In the very rare event that an item is damaged during transit and we decide that we would like you to return the item to us, we will pay for the shipping cost and will send you the return label.
If you are returning an item for any other reason, it is your responsibility to get the item back to us safely and without further damage. We highly recommend using a tracked and insured service for any returns.
We will not accept any undamaged items that become damaged during the return process and will not be liable for any further damages to the items that occur during transit.
Do note that a 10% restocking fee might apply to any items returned due to buyer remorse, and not damage.